FAQs

How can I contact your customer support team?

You can reach our customer support team by emailing us at kungumumkuttie@gmail.com or you can visit our Contact Us page for more contact options.

What is your return and exchange policy?

We offer a straightforward return and exchange policy for orders placed in Canada and the United States. You can find detailed information in our Returns & Exchanges section.

How do I return or exchange a product I purchased online?

You may return or exchange your product within 14 days from the date of delivery. Please make sure the item is in its original condition, not damaged, washed, worn, or used. Refer to our Returns & Exchanges section for a step-by-step guide.

What if I receive a damaged or defective product?

If the product you received is damaged or defective, please contact our customer support team at kungumumkuttie@gmail.com and they will assist you in resolving the issue.

What payment methods do you accept?

We accept various payment methods, including credit/debit cards. You can find more details in our Payment Options section during the checkout process.

How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order through the carrier's website.

Can I change or cancel my order after it's been placed?

If you need to make changes or cancel your order, please contact our customer support team as soon as possible. They will assist you based on the status of your order.

What are your store hours for in-store returns or exchanges?

For in-store returns or exchanges, please visit our physical store located at 3370 Bur Oak Avenue #114, Markham, ON L0H. Ensure that you complete this process within 14 days of your date of delivery.

Returns & Exchanges

We offer a 14 Day Return Policy and Exchanges [Only applicable to orders placed from Canada & the U.S.A]. For more details, please visit our Return & Exchanges Policy Page.

Sizing Information

You can find all sizing information by clicking here.

Customization & Tailoring

You can find all information about customization by clicking here